שילוח
Shipping Policy – KITFUT
Last Updated: October 7, 2026
1. General
1.1. This Shipping Policy sets out the terms and conditions governing the shipping and delivery of orders placed through the KITFUT Website.
1.2. By placing an order through the Website, the customer confirms that they have read and agreed to this Shipping Policy, subject to any rights granted to the customer under applicable law.
1.3. In the event of any conflict between this Shipping Policy and any mandatory provision of applicable law, the applicable law shall prevail.
2. Delivery Time
2.1. Orders may take up to 20 business days to be delivered from the date the order is confirmed and payment is received.
2.2. Delivery times may vary depending on product availability, the selected shipping method, the shipping provider, and circumstances beyond KITFUT's reasonable control.
2.3. Business days do not include Saturdays, holidays, or official days of rest, unless otherwise stated at the time of purchase.
2.4. Football shirts that include a name, number, or other personalization may require additional processing time, and delivery may take up to 20 business days.
3. Shipping Costs
3.1. Any applicable shipping costs will be displayed to the customer before the order is completed.
3.2. When KITFUT offers free shipping, this will be clearly stated on the Website or during the checkout process.
4. Shipping Information
4.1. The customer is responsible for providing complete and accurate shipping information when placing an order.
4.2. Incorrect or incomplete shipping details may result in delays or failure to deliver the order.
4.3. If the customer provides incorrect shipping information, KITFUT will make reasonable efforts to assist in locating or correcting the shipment, subject to the circumstances and applicable law.
5. Shipment Tracking
5.1. Where shipment tracking is available, KITFUT may provide the customer with a tracking number or tracking information.
5.2. The availability and updating of tracking information depend on the shipping provider.
5.3. A delay in tracking updates does not necessarily mean that the shipment has been lost.
6. Delivery Delays
6.1. KITFUT makes reasonable efforts to deliver orders within the stated delivery period, up to 20 business days.
6.2. If 20 business days have passed and the order has not been delivered, the customer may contact KITFUT to inquire about the status of the order.
6.3. Upon receiving an inquiry regarding a delay, KITFUT will make reasonable efforts to investigate the shipment status and assist the customer.
6.4. In the event of a delay, KITFUT may offer the customer, depending on the circumstances and subject to applicable law, the following options:
A. Free Replacement Shipment – KITFUT will reproduce and resend the same order to the customer at no additional charge, subject to product availability.
B. 60% Refund – The customer may choose to receive a refund of 60% of the transaction amount, where this option is offered by KITFUT and accepted by the customer.
6.5. The option of receiving a 60% refund or a free replacement shipment is an additional customer service option offered by KITFUT and does not limit or waive any cancellation, refund, or other remedy to which the customer may be entitled under applicable law.
6.6. If the customer is legally entitled to cancel the transaction due to failure to deliver within the required period, the customer may exercise their rights under applicable law and shall not be required to accept a 60% refund or a replacement shipment instead.
6.7. In the event of a lawful cancellation due to failure to deliver within the required period, any refund shall be processed in accordance with applicable law, without cancellation fees where required by law.
7. Replacement Shipment
7.1. If the customer chooses to receive a replacement shipment, KITFUT will make reasonable efforts to resend the same order at no additional charge.
7.2. The delivery time for a replacement shipment may vary depending on product availability and shipping circumstances.
7.3. KITFUT cannot guarantee that a replacement shipment will not be delayed or lost, but will take reasonable measures to reduce the likelihood of such an occurrence.
8. Lost Shipments
8.1. If there is reason to believe that a shipment has been lost, KITFUT will, where possible, contact the shipping provider to investigate the status of the shipment.
8.2. If a shipment is determined to be lost, KITFUT will work with the customer to find an appropriate solution, which may include a replacement shipment or refund, subject to the circumstances and applicable law.
9. Damaged or Incorrect Products
9.1. If a product arrives damaged, materially different from the product ordered, or otherwise does not conform to the order, the customer is requested to contact KITFUT as soon as reasonably possible.
9.2. Where possible, the customer should provide photographs of the product and the order number to allow KITFUT to handle the matter efficiently.
9.3. KITFUT will handle the request in accordance with the circumstances and the customer's rights under applicable law.
10. Personalized Products
10.1. For football shirts that include a name, number, or other personalization, the customer is responsible for ensuring that all details entered when placing the order are correct.
10.2. An error in information provided by the customer may affect the customer's ability to exchange or cancel the order, subject to the provisions of applicable law concerning products manufactured according to the customer's special requirements.
10.3. Nothing in this section shall derogate from any right granted to the customer under applicable law in the event of a defect or non-conformity that was not caused by the customer's choice or actions.
11. Circumstances Beyond KITFUT's Control
11.1. Delivery times may be affected by circumstances beyond KITFUT's reasonable control, including shipping provider disruptions, delays at ports or customs, strikes, states of emergency, severe weather, war, transportation restrictions, or other unforeseen events.
11.2. In the event of such circumstances, KITFUT will make reasonable efforts to notify the customer and take reasonable measures to minimize the delay.
11.3. Nothing in this section shall derogate from any rights granted to the consumer under applicable law.
12. Contact Regarding Shipping
For any questions, inquiries, or requests regarding shipping, you may contact KITFUT:
Email: kitfute.is@gmail.com
Instagram: Through the official KITFUT Instagram account.
When contacting us, customers are advised to include their name, order number, and relevant shipping information.
13. Applicable Law
13.1. This Shipping Policy is subject to the Israeli Consumer Protection Law, 5741–1981, and any other applicable law.
13.2. Nothing in this Shipping Policy shall derogate from any right granted to the consumer under applicable law.
13.3. In the event of any conflict between this Shipping Policy and any mandatory provision of applicable law, the applicable law shall prevail.